RETURN & REFUND POLICY

30-Day Satisfaction Guarantee

At Linlinni, your satisfaction matters to us. We want you to feel confident and comfortable with every purchase.

If you're not completely satisfied with your order, you may request a return within 30 days of receiving your item.

Eligible returns will receive a refund to the original payment method, excluding the original shipping charges, unless otherwise required by applicable law.

1. Return Eligibility

To qualify for a return, please ensure that:

• Items are in new, unused condition.
• Products are returned with their original packaging, accessories, and included documentation.
• Items have not been altered, assembled, or damaged through improper use.
• Products are not classified as hazardous or clearly marked as final sale, where such exclusions are permitted by law.

Items that do not meet these conditions may not be eligible for a standard return.

If your item arrives damaged, defective, or incorrect, please contact us so we can assist you.

2. How to Request a Return

We aim to make the return process as simple as possible.

Step 1: Contact Us

Email our customer support team at support@linlinni.shop within 30 days of delivery.

Please include your order number and the reason for your return.

Step 2: Receive Return Instructions

Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with the appropriate return instructions.

Please do not send items back without contacting us first, as unauthorized returns may be difficult to identify or process.

Step 3: Prepare Your Package

Securely pack the product, preferably using its original packaging, to help prevent damage during transit.

Include all original accessories and components.

Step 4: Ship Your Return

Send your package to the return address provided by our customer support team.

Please note that the return address will be provided after your return request has been reviewed.

3. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs.

If your return is due to a defective, damaged, or incorrect item, Linlinni will review the issue and arrange an appropriate resolution, including covering reasonable return shipping costs where applicable.

Any applicable return shipping charges will be explained during the return process.

4. Refund Processing

Once we receive your returned item, our team will inspect it to confirm that it meets the return requirements.

If your return is approved:

• Your refund will be issued to your original payment method.
• Refunds are typically processed within 5–7 business days after approval.
• You will receive a confirmation email once your refund has been issued.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us at support@linlinni.shop.

To help us resolve the issue efficiently, please provide:

• Your order number.
• A brief description of the problem.
• Clear photos of the product or damaged packaging, if available.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

We are committed to resolving eligible product issues fairly and promptly.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer support team.

Exchange requests are subject to product availability and the applicable return conditions.

Our team will explain the available options and help you determine the next steps.

7. Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at support@linlinni.shop.

We will do our best to accommodate your request before the order is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. You may still request a return in accordance with this policy.

8. Your Consumer Rights

Nothing in this policy limits or excludes any consumer rights or remedies provided by applicable law.

Where local consumer protection laws provide additional rights, those rights will apply.

9. Contact Us

If you have any questions about returns, refunds, exchanges, or your order, we're happy to help.

Store Name: Linlinni

Website: https://www.linlinni.shop/

Customer Support: support@linlinni.shop